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How do you get the most out of your expat work force? The answer may be to nurture the host country nationals (HCNs) they work with, suggests Keio University's Sachiko Yamao and her collaborators in Singapore, Australia, and Canada in a recent Journal of International Management report. Through extensive online surveys with host country national employees of multinational enterprises, Yamao's team of collaborators established that the likelihood of HCN employees expending additional time and energy helping expatriates in the workforce find their feet correlates with how they identify with their company and their perception of how much the company cares about their career progression. This help can be a critical factor in how well employees assigned to overseas subsidiary offices as expatriates achieve their professional objectives.
"Despite its importance, the HCNs' help is often not forthcoming because HCNs tend to regard assigned expatriates as outgroup members arising from various divides that exist between the HCNs and the expatriates," explain the researchers in their report. As well as differences between societal culture and language posing a divide, differences in salary, company benefit packages, status, and career outlook often favour expatriates over HCN employees. This can give rise to resentment and a disinclination to exert time and energy over and above their job description to provide local knowhow and social support to expatriates.
Previous studies based on social identity theory (SIT) have focused on the role of "in" and "out" group associations that suggest HCN employees are more likely to help an expatriate in their workforce if they perceive them as part of their "in-crowd." There is also a suggestion based on social exchange theory (SET) that employees who enjoy a positive relationship with the organizations they work for are likely to repay benefits gained from the company indirectly by helping out an expatriate in the work force who needs it.
Yamao and collaborators hypothesised that both SIT and SET play a role in HCN employees' behaviour towards expatriate colleagues. Specifically, they suggest that identifying strongly with the multinational enterprise they work for as well as feeling the company is attentive to their career development influences HCN employees' attitudes. Moreover, they hypothesised that perceived care about employee career development could amplify how much they identify with the company.
The researchers collated survey responses ― vetted for eligibility ― from 572 host country national employees of multinational enterprise subsidiaries in China, India, Australia, and Singapore. They found the survey results backed their hypotheses although they noted differences among the countries surveyed as to how the contributing factors weigh up. Although they have not ruled out the possibility of other cultural or societal aspects playing a role, the researchers suggest these differences reflect the relative scarcity or abundance of multinational enterprises. In China and India multinational enterprises are quite rare and identifying with the company was the primary factor influencing a willingness to help out expatriate colleagues. In Singapore where multinational enterprises are ubiquitous, this had little impact on HCN attitudes to expatriates, and perceived care about employee career development was the overriding factor. In Australia, where multinational enterprises (MNEs) employ a moderate proportion of the country's workforce, they found both factors were important as hypothesised.
Published online 28 September 2020
About the researcher
Sachiko Yamao ― Associate ProfessorGraduate School of Business Administration
Sachiko Yamao received her PhD in 2009 from Monash University, Australia. Before joining Keio, she held a tenured position at the University of Melbourne Faculty of Business and Economics (Australia). Her research interest is in the management of a global workforce within multinational enterprises, with a focus on managing headquarters-subsidiary relations.
- Sachiko Yamao, Toru Yoshikawa, Daejeong Choi, and Soo Min Toh. When do host country nationals help expatriates? The roles of identification with the multinational enterprise and career development support by the subsidiary,Journal of International Management, Volume 26, Issue 3, 2020, 100778 | article